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Report Bugs & Technical Errors

You can help improve Red Belt Gym by giving us feedback about any problems you're having.

By Red Belt Team | Last Update: April 4, 2026

We appreciate your help! The more feedback we receive, the better equipped we are to make decisions to improve our product and experiences.

  1. Read the questions further down this page first. They explain what counts as a bug and what is more likely a setup or permissions issue.
  2. Gather the details: what you were trying to do, what happened instead, any error codes, and the steps that lead to it. The more specific the report, the faster it can be diagnosed.
  3. Send it to us through the contact form, with those details in the message.
  4. We may reach out for a video or screenshot of the issue.

We investigate every report and use what you send to improve Red Belt Gym. If we need more detail to reproduce the issue, we will follow up.

Frequently Asked Questions

Common Questions & Troubleshooting

What qualifies as a bug in Red Belt Gym?

A bug is when something in the system is not working as intended—such as errors, broken features, incorrect data behavior, or actions that fail without explanation. If a feature is working but not as expected, it may be a setup or usage issue rather than a bug.

How do I know if it's a bug or a setup issue?

If the feature worked before or behaves inconsistently, it may be a bug. If it has never worked as expected, it is often related to setup, permissions, or configuration. When in doubt, submit the report with as much detail as possible.

What are steps to reproduce, and why do they matter?

Steps to reproduce are the exact actions taken before the issue occurred. This allows the support team to recreate the problem in a controlled environment, which is critical for identifying and fixing bugs.

What should I do if I find a workaround?

Include the workaround in your report. This helps the support team understand impact and may assist other users while a permanent fix is developed.

What information should I include when reporting a bug?

Include clear, specific details:

  • What you were trying to do
  • What actually happened
  • Any error messages or codes
  • Steps to reproduce the issue
  • The contact, student, or page involved (if applicable)

The more specific the report, the faster it can be diagnosed.

Can I report feature requests here?

Yes, you can report feature requests but mark them separately from any bugs you are reporting so they can be reviewed and prioritized appropriately.

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