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Track Active vs Inactive Members

See at a glance which students are still training and which have gone quiet, by filtering your contacts by type.

By Red Belt Team | Last Update: April 4, 2026

  1. Click Contacts.
  2. Click the Filter tool.
  3. Select Contact Type from the drop-down menu.
  4. Select Member type.
  5. Click Apply Filter.

Contact types change automatically based on activity. Need more control? Learn about phase and status indicators.

Frequently Asked Questions

Common Questions & Troubleshooting

What are contact types?

A contact type is a classification label used to facilitate better filtering, reporting, and targeted communication. The contact types are:

  • Lead: new contact without an active plan
  • Member: new or long-term student with an active plan
  • Trial: new or short-term student with a limited active plan
  • Former Member: old contact with an expired or canceled
  • Frozen: short or long-term member with a paused plan

Contact types change automatically based on activity. Use types to filter your contacts and find leads, paying members, paused accounts, and former members.

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