Review Call Recordings and AI Analysis

The Recordings page keeps your staff's recorded conversations, such as intro lessons and sales calls. Red Belt Gym can turn each recording into a written transcript, then give it an AI performance score with coaching notes, so you can see what's working and where your team can improve.

Find a Recording

1. On your computer, go to your Account.
2. Click Recordings in the left-side menu.
3. Use Search recording title or contact to find a recording, or narrow the list with the date range, Type, Sub-type, Recorded by, Transcript and AI score filters.

Listen to a Recording

1. On a recording's card, press play to listen.
2. Click View/Edit details to see or update the recording's title, type and sub-type.

Step 1: Transcribe a Recording

1. On the recording's card, click Transcribe.
2. Review the Transcribe this recording? window. It shows the recording, the Estimated credits (1 credit for up to 1 minute of recording) and your Credit balance.
3. Click Transcribe · [number] credits to start.
4. The card shows Transcribing… while Red Belt works. A recording of about 7 minutes usually finishes in under a minute, and longer recordings take a little more time. You can keep working on other pages while you wait.
5. When it's done, the card shows View Transcript and Run AI Analysis. Click View Transcript.
6. Read the conversation on the Transcript tab. Each line shows who spoke and the time in the recording. The number of credits used is shown under the recording's name.

Step 2: Run the AI Performance Analysis

1. With the recording open, click the AI Performance Analysis tab, then click Run AI Performance Analysis. You can also click Run AI Analysis on the recording's card.
2. Review the Run AI Performance Analysis? window. It shows the Staff evaluated, the Interaction type, your AI provider and the Grading standard. If the interaction type isn't set, the AI works it out from the conversation.
3. Click Run analysis.

Step 3: Read the Results

1. The score card shows the overall score from 1.0 Very poor to 5.0 Exceptional, with a label such as Poor or Acceptable. It also shows the interaction type and the staff member evaluated. The score also appears on the recording's card.
2. Read the Overall assessment for a short summary of the conversation.
3. Review What went well and Areas for improvement. These list what the staff member did well and what they missed.
4. Read the numbered Coaching feedback. Each item is a specific tip the staff member can use in their next conversation.
5. Scroll to Key moments. Click a time stamp to jump to that moment in the recording. The bottom of the page shows who ran the analysis, when, and which grading standard and AI model were used.

To transcribe and analyze recordings automatically, see our article on setting up transcription and AI analysis.