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Billing & Payments

View Transactions and Overdue Payments

See every payment your school has processed and quickly find failed, refunded or overdue payments.

By Red Belt Team | Last Update: October 24, 2026

  1. Visit redbeltgym.com.
  2. Sign in to your account.
  3. Click Transaction in the left-side menu. The Transaction List shows every payment with the student's name, date and time, status, amount, credit card surcharge, item type and number of items.
  4. Click Filter.The Transaction link in the left-side menu and the Filter button
  5. Choose a Payment status: Success, Failed, Refund or Overdue.
  6. Optional: choose an Item type (Program or Product) and a Date Range.
  7. Click Apply Filter.The Apply Filter panel with Payment status set to Overdue

The list shows only the matching transactions, and your filter appears above the list. Click Clear all to remove it.

Overdue transactions in the Transaction List

Use Search Contacts at the top of the list to find one student's payments.

Frequently Asked Questions

Common Questions & Troubleshooting

What does Overdue mean?

An overdue payment is a scheduled payment that hasn't been collected yet, usually because the card was declined or expired. The system retries failed payments based on your Subscription Setup. See setting up PaySimple payment processing.

How do I follow up on overdue payments?

Text or email the student from their profile, or use a template like "Past Due Balance." See sending a text message.

Where do I see one student's payment history?

Open the student's profile and click the Transaction tab.

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