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Communication

Manage Phone Numbers and Call Settings

See your school's Red Belt Gym phone number and set up how incoming calls and texts are handled.

By Red Belt Team | Last Update: October 31, 2026

Note: These settings affect your whole school. Only change them if you manage your school's phone system.

Open Communication Setup

  1. Visit redbeltgym.com.
  2. Sign in to your account.
  3. Click Setup in the left-side menu.
  4. Under Communication, click Communication Setup.Setup page with the Communication Setup tile highlighted
  5. The top card shows your Assigned phone number, whether it handles Calls and SMS, and its region. Click the copy icon to copy the number.Assigned phone number card on the Communication Setup page

Set Up How Calls Are Handled

Without a call configuration, calls ring your team at any time. Add one to set hours, forwarding or a greeting.

  1. On the Configurations card, click Add configuration.Configurations card with the Add configuration button highlighted
  2. Under Details, enter a Configuration name, such as "Weekday evenings", and leave Status set to Active.
  3. Under Schedule, click the days this configuration covers, then set the start and end times. Use Quick pick for Every day or All day, and click Add another time slot for a second set of days or times. Times use your gym's time zone. Your week on the right shows which hours are covered.Details and Schedule sections of a new call configuration
  4. Under Call handling, choose the Call response:
    • Receive calls: choose Ring my team (calls ring staff in Red Belt on the web and the app) or Forward to a number (send calls to a mobile or another line). Turn on Play a greeting first and choose a greeting if callers should hear a message before the call connects.
    • AI receives calls: an AI assistant answers. See our article on setting up AI phone calls.
    Call handling section with Receive calls and Ring my team selected
  5. Check What callers experience on the right, then click Save configuration at the top. Times can't overlap with another configuration; Red Belt checks this when you save.

If you leave the page before saving, Red Belt asks whether to Discard changes, Keep editing or save.

Set Up Text Message Responses

  1. On the Configurations card, click the SMS tab. Each configuration shows its response, whether SMS notifications are on, a status switch and the date it was created.
  2. Turn a configuration's Status switch on to start auto-replying to texts. Click the three dots to edit it.
  3. The SMS handling card on the right shows the configuration that's on, for example Get message with an instant message and SMS notification.

Change the Ringtone

The ringtone is what staff hear for incoming calls in Red Belt.

  1. On the Ringtone card, click Change.
  2. Choose Default, or click Upload your own (MP3, up to 1 MB). Click the play button to listen.
  3. Click Use this ringtone.Choose a ringtone window with the Use this ringtone button highlighted

See Your School's Phone Numbers

  1. Click Number List in the Setup bar at the top of the page (or under Communication on the Setup page).
  2. The Numbers card lists each Red Belt Gym number on your account with its user, organization, country, region, postal code and the date it was added.Numbers card on the Number List page
Frequently Asked Questions

Common Questions & Troubleshooting

How do I get a new phone number?

Numbers are provisioned by the Red Belt team. Contact Red Belt support to add or change a phone number for your school.

Why aren't calls ringing through after hours?

Check the Schedule on your call configurations. Calls outside the scheduled days and times follow a different configuration.

Where do greetings come from?

Greetings are audio templates. See our article on creating message templates.

How do I block spam calls?

See our article on setting up spam call protection.

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