Read the AI Performance Report

The AI Performance Report gathers the results of every call and in-person recording you have run an AI analysis on, so you can compare staff members, spot the interaction types that need work, and see patterns you would not catch one call at a time.

Only recordings you have analyzed appear here. See our articles on setting up transcription and AI analysis and running an analysis on a recording.

Open the Report

1. Visit redbeltgym.com.
2. Sign in to your account.
3. Click Reports in the left-side menu.
4. Click Open on the AI Performance Report card.
5. Use the filters at the top to choose the Staff, the period (for example, Last 90 days), the Interaction type and the Source: calls, in-person recordings or both. Click Export CSV to download the analyses that match your filters.

Read the Team Results

1. The cards at the top show the team's Average score (graded calls only), how many interactions were graded, any marked No Grade, the total analyzed and how many staff members have analyzed interactions.
2. Performance over time charts the team average. Click Weekly or Monthly to change the view.
3. Average score by interaction type compares types such as Sales / Enrollment and Follow-Up.
4. Staff performance lists each staff member's average score, how many interactions were graded, their trend, their strongest interaction type, the type that needs the most coaching and when they were last analyzed.

Review a Staff Member

1. Click a staff member in Staff performance. Their scores appear next to the team average.
2. Under Recurring patterns, click Find recurring patterns to have AI list their Recurring strengths and Recurring coaching opportunities.

1. The list below shows every analysis behind the numbers, with the date, contact, source, interaction type, score and overall assessment. Click Graded or No Grade to switch lists, and click a row to open the recording, transcript and full analysis.