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Communication

Send Bulk Messages and Updates

Select several contacts at once to text, email or message them, add them to an automation, or update their phase and status.

By Red Belt Team | Last Update: October 31, 2026

Select Contacts

  1. Visit redbeltgym.com.
  2. Sign in to your account.
  3. Click Contacts in the left-side menu.
  4. Optional: use the search bar, contact type buttons or Filter to narrow the list. See Search, Filter & Customize Contacts.
  5. Tick the box next to each contact you want. Tick the box in the heading to select every contact in the list.

A bar appears at the top showing how many contacts are selected, with Message, Automation, Update and Delete. Click Clear selection to start over.

A selected contact and the bar with the Message, Automation, Update and Delete buttons

Send a Message

  1. Click Message, then choose:
    • Send SMS: only goes to contacts with a mobile number.
    • Send email: only goes to contacts with an email address.
    • Send in-app message: shows in the Red Belt student app.
    • Send app access email: invites them to download and sign in to the app.
    The Message menu with Send SMS, Send email, Send in-app message and Send app access email
  2. Write your message, or choose a template. Click a field such as firstName to add it to the message, so each contact sees their own details.
  3. Optional: for SMS, add a file to send the message as an MMS.
  4. Click Send SMS (or the send button for the message type you chose).The Send SMS panel with the template list, message box and fields, and the Send SMS button

Important: Messages go out as soon as you click send. Check who's selected and read your message before you send it.

Add or Remove Contacts from an Automation

Click Automation, then choose Add to automation to start an automation for the selected contacts, or Remove from automation to stop one. See Add or Remove a Contact from an Automation.

Update Phase & Status

  1. Click Update.
  2. Choose a Phase, then a Status.
  3. Click Update. The button shows how many contacts will change.

This replaces the current phase and status on every selected contact.

Frequently Asked Questions

Common Questions & Troubleshooting

Why didn't some contacts get my text?

Texts only go to contacts with a mobile number, and emails only to contacts with an email address.

Can I merge two contacts?

Merging contacts isn't available yet.

Can I undo a bulk update?

No. Check the selected contacts before you click Update. To change them back, select them again and update their phase and status.

See Pricing